Frequently Asked Questions

To prevent errors while using the DESE applications, users cannot open multiple tabs or windows to the DESE Applications Sign-in (DAS). If multiple tabs or windows are detected, the system will default to the "Multiple Tabs/Windows Detected' screen in the image below and will not let a user access the site. Users can have additional tabs open for other websites, like the DESE homepage or your email inbox, but not DAS. To move past this screen, please try the solutions outlined below!

If you’re using a mobile or tablet browser, try using a laptop or desktop computer! The DAS isn’t compatible with mobile devices and often mistakes their browsers for multiple tabs.

If you’re using a computer, try closing your web browser completely before opening DAS! For Windows Edge and Microsoft Chrome, use the keyboard shortcut Alt+F4. For Safari, use Cmd+Q.

If you’re using a computer and have completely closed your web browser, try opening the DAS in a private browsing window! For Windows Edge and Microsoft Chrome, use the keyboard shortcut Ctrl+Shift+N. For Safari, use Cmd+Shift+N.

If you’ve tried these solutions and still can't move past the "Multiple Tabs/Windows Detected" screen, please contact your entity’s IT team for assistance! Your network provider may use security features that trigger this error in the DAS.

If your DAS account was deactivated or you don't have one, create a new account on the DAS homepage. 

1. Select the Create Account button.
2. Fill in the required textboxes.
3. Select the Create Account button.

If you need help clearing cache from you laptop, please follow the instruction below.

1. Open Microsoft Edge or Google Chrome
2. Press Ctrl + Shift + Del simultaneously.
3. A "Clear browsing data" window will appear.
4. Set the Time range to all time.
5. Check Cookies and other site data and Cached images and files.

Or

1. Open Microsoft Edge or Google Chrome
2. Select the ellipsis in the right hand corner of your screen
3. Select Delete browsing data
4. Set the Time range to all the time
5. Check Cookies and other site data and Cached images and files

A user account is not required to access public web applications. Use the links in the Public Applications list to open any web application with public access.

If you cannot find the web application you are looking for, you may need to create an account to open web applications with secure access.

If you need help navigating the Forgot Password workflow, use the steps below to reset your password and regain access to your account.

1. Enter your username in the Username textbox.
2. Select your preferred method of contact from the Contact Preference radio buttons. If you added an SMS-enabled phone number to your account, you'll have the option to receive the verification code via text message.*
3. Select the email address or phone number at which you would like to receive the verification code.
4. Click the Submit button.
5. Enter the verification code in the Verification Code textbox.
6. Create your new password.
7. Click the Submit button.

Password Reset Troubleshooting:

• Can't find the verification code email? Sometimes, our emails find their way into your junk mail. Check there if you do not see an email from us after 5 minutes.
• Closed out of the verification code window on your browser? No worries! Just go through the password reset workflow again to receive a new verification code. *The old verification code will expire, so you will need to enter the new one.
• Don't have access to any of the contact methods saved on your account? Please contact us. Once you are able to login, you can update your contact information at any time.

Need to update your email address, phone number, or name? Use these steps to update your Department of Elementary and Secondary Education Application Sign-in (DAS) account information.

1. Login to your DAS account on the DAS homepage.
2. Select Profile on the navigation bar.
3. Select Update Profile from the dropdown.
4. Make updates to the appropriate textboxes.
5. Click the Save button.

You can even update your text message subscription by clicking the Manage Text Messages button!

Your DAS account information is separate from your Educator Certification System profile information. If you need to update your certification profile, navigate to the Certification page on the department website.

If you would like to receive text message alerts and password reset verification codes to your SMS-enabled device*, follow the steps below to add a SMS-enabled phone number to your DAS account and subscribe to text messages.

If You Need to Add a Phone Number:

1. Login to your DAS account on the DAS homepage.
2. Select Profile from the navigation bar.
3. Select Update Profile from the dropdown.
4. Add or update your phone number(s) in the Primary Phone textbox and/or Secondary Phone textbox.
5. Click the Save button.
6. Click the Manage Text Messages button.
7. Use the checkboxes to indicate the phone number(s) at which you'd like to receive text message alerts.
8. Click the Save button to update your preferences.

If You Already Added a SMS-Enabled Phone Number:

1. Login to your DAS account on the DAS homepage.
2. Select Profile from the navigation bar.
3. Select Manage Text Messages from the dropdown.
4. Use the checkboxes to indicate the phone number(s) at which you'd like to receive text message alerts.
5. Click the Save button to update your text message preferences.

On Your SMS-Enabled Device:

After you have updated your preferences, you'll receive a text message on your device.

1. Open the text message on your device.
2. Reply "Y" to confirm and subscribe.

*Standard text message rates apply.

If you no longer want to receive text message alerts and password reset verification codes, follow the steps below to unsubscribe.

Unsubscribe from DAS:

1. Login to your DAS account on the DAS homepage.
2. Select Profile from the navigation bar.
3. Select Manage Text Messages from the dropdown.
4. Deselect the checkbox next to the phone number to unsubscribe.
5. Click the Save button to update your text message preferences.

Unsubscribe by Text:

1. Open a new text message.
2. Text STOP to 303-625-6520.*

*You must text STOP from the phone number subscribed to text message alerts. If you no longer have that number, you will need to login to your DAS account and update the contact information in your Profile.

Have you changed your phone number and want to update your text message preferences? Update your phone number on your Profile and subscribe the new phone number to text message notifications.

1. Navigate to the DAS Help Center.
2. Click the Web Application Help tile.
3. Use the dropdowns and textboxes to select your educational entity and application, account information and message.
4. Click the Submit button to securely send your message to our support team.

For specific questions regarding your certification or the certification process, please visit the Educator Certification page on the DESE website.